Full Refunds if Defective, Damaged or Mis-shipped Items

You can get a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items.

30 day Return

Should your product be faulty, you may return it back to us for exchange within 30 days of the delivery and the product must be with original lable and packaging. We will be responsible for the exchange delivery charge.

100% Secure payments

The data we collect will only be used for the purpose of supplying you with the requested products or services. We also use bank-level security to ensure your payment details are safe, protected, and out of harm's way from intruders.

Before shipping out, we'll check every detail of the product for you ,make sure that the related accessories are included. Our QC team tests products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

Cancellation Policy

Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellations Policy

Orders canceled within 12 hours of payment confirmed will be eligible for you to get a full refund.
Orders canceled 1 day after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price.
Orders canceled 2 days after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.
After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Actions	Products	Time Frames	Amount Refunded
			Product Price	Shipping Cost
Cancellation	Customized Dresses	within 12 hours of order confirmation	Full Refund
		within 24 hours of order confirmation	70%	100%
		within 48 hours of order confirmation	50%	100%
	Standard Dresses	within 12 hours of order confirmation	Full Refund
		within 24 hours of order confirmation	80%	100%
		within 48 hours of order confirmation	60%	100%
	In-stock dresses	before item is shipped	Full Refund

Note: After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Return Policy

Returning For Replacement or Refund

Upon the package's arrival, we encourage you to try it/them on as soon as possible without removing the tags, altering, or washing it/them. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition –unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

If the dresses are not in their original condition, we may charge higher processing fee to cover our lose.

Your order may not be refundable if the dresses turn out to be impossible to be resold!

Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.

Defective, Damaged or Misshipped Items

Please check the package contents before signing. You can get a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If your items were damaged during delivery, we suggest you to take photos or video and get a "Proof of Damage" documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria.

Sizing or Fitting Issues

Before ordering a dress, please make sure to give us the exact size measurement. Click here for Size guide.The finished gown may vary by approximately one(1) inch in either direction of the specified measurements.

For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to service@dressbulk.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours.

Dress is not the size you ordered

If the dress's size differs from the specifications you ordered by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly cover up to 100% but no more than $60 of the product price as the tailoring cost. If you choose this option, we require the copy of the receipt from your tailor when you request reimbursement.

Dress is the size you ordered but does not fit

Considering the uniqueness of the product in the event of Custom Made, dresses following the specifications you ordered cannot be returned or exchanged. But we attach an fabric in the seams of your dress, you can make minor adjustments at a local tailor of which we won't cover the cost. Please note: if your order specifications differ too much from the final sizing request, resizing may not be possible.

If you're sure that you get a dress which is not tailored by the specification of your order, please take some photos of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to service@dressbulk.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours. Generally we will provide a full refund or exchange for a right one for you! If the dress you ordered is an in-stock one, we can accept the dress return if it can not fit you well.But we should charge the shipping cost ( vary from £15 to £40 )and a restocking processing fee of 20% of the payment from your side. So we kindly remind you to choose the right size of the dress when ordering!

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on DressBulk. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. And the pictures in the page are only for reference, the color can not be 100% the same, we can only assure 90% similarity with the models. However, if you are confident that you have received the item in a wrong color, please provide the photos as a proof and contact us to ask for a full refund or dress exchange.

Overdue Products

If your order cannot be shipped by the time originally stated, our customer service will offer you the option of keeping or canceling your order. You can choose to get a full refund, or keep the order and get a 30% reimbursement upon delivery.

***The overdue problems occurred by carrier are not refundable or exchangeable.

Return Process

***We do NOT accept any return or exchange without rational reasons, except those with quality, size or color problem.

1) Finish and send a return request to service@dressbulk.com within 7 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2) Once Customer Service approves your request, our address will be attached in the confirmation email, please send the item with the completed Product Return Form back to us as soon as possible.

3) Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

*I have read, understood, and accepted the conditions of the return.

ID:__________

Order #___________

Date:_____________

Item ID #	Size	Color	Return Reason	Credit or Exchange

If Exchange, desired item back (Item ID, Size ,Color)

Item ID #	Size	Color

DressBulk.com is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.

Collection and processing of personal data

We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our DressBulk.com and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

Purposes of Use

The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.

Marketing Opt-In And Opt-Out Provision

When you register, you will be given the option to opt-out of subscribing to our regular update service. We will send you e mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about DressBulk.com, our subsidiaries or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by DressBulk.com.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that subscription. Simply follow the indications in the e-mail.

Choice and Opt-Out

If you no longer wish to receive the DressBulk.com's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the DressBulk.com at contact service@dressbulk.com.

Questions or Concerns

Questions regarding our Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link. Or through the following methods:

Tel: 0086-0755-86253739
Email: service@dressbulk.com
Contact Address: Unit E169 3/fwing Tat Comm, Bldg 97 Bonham Strand East, Sheung Wan, Hong Kong

Sign in Problems

1. Can't Sign In

Please follow the instructions below:

Please check your sign in details and make sure your username is the email address which you used for registration.

If it dose not work, please contact our customer service, they will help you to handle the issue.

TIP: If you're not certain whether the problem is with us or you, please try to sign in with another computer, or try different browsers. When you registered, you might make a mistake which got you fail in accessing your account, and you can not make any orders. You had better register for a new account in a quickest way.

2. Forgot Your Password

You may reset the password by clicking the "Forget password?" button on the "Sign In" page. Then go to your email inbox, and reset your password.

Order tracking

1. How to track my order status online ?

You will find an access to track your order status in the top of the webpage. Click Track My Order, input your order number (You can find it in the confirmation email we sent to you upon receiving your order), then you can see the real-time status of your order.

Shipping & Delivery

Please click here.

Payment Guide

Please click here.

Return and refund

1. Can I return or cancel the dress if I change my mind?

Our dresses aren't just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it's important to order carefully. For full details, see our Return Policy

2. Can I return the dress if it does not fit or I don't like it ?

Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.

For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video. Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.

To know more, please check our return policy.

3. When will I receive my refund ?

It takes 1 to 3 weeks for you to get the refund after you get the refund permission from our customer service team. Please allow for some days for it takes longer time for the bank to process international refunds

Product Related

1. Can I order this dress in a different style/fabric/length?

we are able to modify the style, length or material in any way. If you haven't found exactly what you're looking for yet, please leave us a message to make it clear how would you like us to alter the dress you order.

If you want us to tailor made a dress you like, see our Tailor-Made service

2. Do you have photos of other customers wearing the dress?

We only have photos of our models wearing the dress, but sometimes customers send photos of themselves to our customer service team. You can consult our customer service to see whether it is available.

3. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?

We use the hollow to the floor measurement and your height to determine where the knee is and then cut the correct length according to the dress design.

4. Will my dress exactly match the color I see on your website?

There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.

5. Do you have a physical store ?

No, we are purely an online rental boutique and we don't have a physical location where you can come and try on dresses. All products are delivered to you.

6. Can I see the dress in other colors?

Unfortunately we are only allowed to send or post pictures provided to us by the manufacturers of the dresses we sell. Not all colors of the dresses are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available.

7. Do you offer dress rent service?

Sorry, we do not offer dress rent service.

8. When should I order my wedding dress before wedding?

Please place your order at your earliest convenience. Normally, placing the order can't be less than 1 month in advance of your wedding ceremony. We also afford you a comfortable time frame to accommodate any alteration if necessary.

9. How do I know what size I should choose? How to measure?

Check How To Measure .You will know how to measure your size and choose the right size in Size Chart.